Shipping policy
Processing Times
After your order is placed, please allow 1-3 business days (excluding holidays and weekends) for your order to process. Processing times are not calculated into shipping timeframes. Your shipping time frame will start once your order has been shipped. You will receive a notification once your order has been processed and shipped along with tracking.
Potential delays may occur due to high volume of orders or unforeseen issues with the carrier service which are outside of our control.
Domestic Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout. Shipping is free for all orders of $150 or more. No code needed. There are three shipping options available to you at checkout. First Class, for small packages, Priority Mail and Priority Mail Express. Check chart below for shipping time frames.
|
Shipping option |
Estimated delivery time |
Price |
|
First Class |
1-3 Business Days |
Varies |
|
Priority Mail |
1-3 Business Days |
Varies |
|
Priority Mail Express |
1-2 Days |
Varies |
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. You can also download the Shop App at checkout to track your package.
If you haven’t received your order within 1 day of receiving your shipping confirmation email for Priority Mail Express and within 5 days for First Class Mail and Priority Mail, please contact us at customercare@chicmecasually.com with your name and order number, and we will look into it for you.
Shipping to P.O. Boxes and Military
If your are using a PO Box for your shipping address, the only shipping option available is Priority Mail Express. We currently do not ship to Military addresses.
Refunds, returns, and exchanges
We accept returns up to 15 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. Shipping fees are non-refundable.
In the event that your order arrives damaged in any way, please email us as soon as possible at customercare@chicmecasually.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Please refer to out Refund Policy page for complete details on our refunds, returns and exchanges policies.
If you have any further questions, please don't hesitate to contact us at customercare@chicmecasually.com. Please note that shipping Policies, including free shipping can change at anytime. Please be sure to check our policy from time to time for shipping updates.