Refund policy

Returns

Chic Me Casually has a 14-day return policy, which means you have 14 days from the date of receipt to return your eligible item(s). 

To be eligible for a return, your item(s) must be in the same condition that you received it, unworn, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please put a copy of your receipt or proof of purchase in the package so that we can properly process your return. 

To start a return, you can contact us at returns@chicmecasually.com. Please provide a description of why the item is being returned. If your return meets our eligibility guidelines we will provide you with the return address for you to send the return item(s) to. Items sent back to us without first requesting a return will not be accepted. Items that do not meet the return guidelines will not be accepted. We do not provide return labels. You are solely responsible for all return shipping fees. 

You can always contact us for any return question at returns@chicmecasually.com.

Damages and issues
Please inspect your order upon receipt of the delivery and contact us immediately at customercare@chicmecasually.com if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items
Certain types of items cannot be returned, including bodysuits, undergarments, bathing suits and lingerie. All clearance items are final sales.

Exchanges
We currently do not do exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be credited for the amount paid for the item(s) returned using the payment option used at the time of purchase. This amount will not include the shipping amount paid when purchasing the item(s). Shipping is non-refundable. If any discount code was used, that discount is no longer valid and cannot be reused. You will only be refunded the amount you paid for the item(s) being returned. It can take up to 10 business days for your payment to be credited back to your account. If the payment method used for the purchase is no longer active, it is your responsibility to contact your bank to obtain the refund sent to the inactive account. If for any reason we do not receive the return shipment or the items are damaged during transit, it is your responsibility to contact the carrier used to find out what happened or make a claim against them. A refund will not be processed if we do not receive the merchandise or if it is damaged during transit. Make sure that you get tracking on the return package so that you are able to track its steps back to us.  

Chic Me Casually has the right to refuse a return of products for reasons other than the ones listed above at our discretion. This includes but is not limited to repeat customers that purchase items, appear to have used them, and then return the items for a refund. This also includes customers who use payments that may be flagged for fraud or high risk. Also, if an item is returned after the return deadline, no refund will be issued, and the item(s) will be restocked.